PRIVACY & COOKIES
PRIVACY POLICY
INTRODUCTION
This Privacy Policy explains how Coldbath ("we", "us", "our") collects, uses, stores and protects your personal information when you visit www.coldbath.com, create an account, make a purchase, contact us or otherwise interact with our website.
Coldbath is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
WHO WE ARE
Coldbath is the data controller responsible for your personal information.
Email: shop@coldbath.com
Company address: Coldbath, 5 Guildgate House, 7a Shute End, Wokingham, Berkshire, England, RG40 1BH
Company number: 17376484
If you have any questions regarding this Privacy Policy or how we process your data, please contact us using the details above.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect the following information.
Identity Information
- Name
- Billing address
- Shipping address
Contact Information
- Email address
- Telephone number
Payment Information
Payments are securely processed through Shopify Payments and our authorised payment providers.
We do not store your full credit or debit card details.
Order Information
- Products purchased
- Order history
- Delivery information
- Returns
- Exchanges
Technical Information
When you visit our website we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Website usage information
Marketing Information
Where you have given your consent, we may collect:
- Email marketing preferences
- Product interests
- Website browsing behaviour
HOW WE COLLECT YOUR INFORMATION
We collect information when you:
- place an order;
- create an account;
- subscribe to our newsletter;
- contact customer service;
- browse our website;
- accept cookies;
- participate in promotions or competitions.
Some information is collected automatically through cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We only process your personal information where we have a lawful basis to do so.
We use your information to:
- process and deliver orders;
- process payments;
- arrange shipping;
- provide customer support;
- process returns and refunds;
- prevent fraud;
- comply with legal obligations;
- improve our website and services;
- send marketing communications where you have given consent.
LEGAL BASES FOR PROCESSING
Under UK GDPR we rely upon one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (for marketing and certain cookies)
You may withdraw your consent at any time.
MARKETING COMMUNICATIONS
If you subscribe to our newsletter, we may send you information about:
- new collections;
- product launches;
- promotions;
- exclusive offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
We will never sell your personal information to third parties.
SHARING YOUR INFORMATION
We only share personal information where necessary to operate our business.
This may include:
- Shopify
- Payment providers
- Shipping and courier companies
- IT service providers
- Marketing providers
- Professional advisers
- Government authorities where required by law
These organisations only receive information necessary to perform their services.
INTERNATIONAL TRANSFERS
As we sell internationally, your information may be transferred outside the United Kingdom.
Where personal information is transferred internationally, we ensure appropriate safeguards are in place, including approved contractual clauses or transfers to countries recognised as providing an adequate level of protection.
DATA SECURITY
We take appropriate technical and organisational measures to protect your personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure.
All payment transactions are encrypted and processed securely.
However, no internet transmission can ever be guaranteed to be completely secure.
DATA RETENTION
We only retain personal information for as long as necessary to:
- fulfil your order;
- provide customer support;
- comply with legal and tax obligations;
- resolve disputes;
- enforce our agreements.
When information is no longer required, it is securely deleted or anonymised.
YOUR RIGHTS
Under UK GDPR you may have the right to:
- access your personal information;
- correct inaccurate information;
- request deletion of your data;
- restrict processing;
- object to processing;
- request transfer of your information;
- withdraw consent where processing relies on consent.
To exercise any of these rights, please email:
We may ask you to verify your identity before responding to your request.
COOKIES
Our website uses cookies to improve functionality, analyse website traffic and provide a better shopping experience.
For more information, please see our Cookie Policy.
CHILDREN’S PRIVACY
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the updated revision date.
CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Shop@coldbath.com
COMPLAINTS
If you are unhappy with how we have handled your personal information, please contact us first so we have the opportunity to resolve your concerns.
You also have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
COOKIE POLICY
INTRODUCTION
This Cookie Policy explains how Coldbath ("we", "us", "our") uses cookies and similar technologies when you visit www.coldbath.com ("the Website").
By continuing to use our Website, you acknowledge that cookies may be used in accordance with this Policy. Where required by law, we will ask for your consent before placing non-essential cookies on your device.
WHAT ARE COOKIES?
Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. They help websites function correctly, improve user experience and provide information about how visitors use the site.
Cookies cannot be used to identify you personally, although they may be linked to information you provide to us.
TYPES OF COOKIES WE USE
Strictly Necessary Cookies
These cookies are essential for the operation of our Website and cannot be switched off.
They enable functions such as:
- shopping cart functionality;
- secure checkout;
- account login;
- fraud prevention;
- payment processing;
- remembering your privacy preferences.
Without these cookies, the Website cannot function properly.
Performance & Analytics Cookies
With your consent, we may use analytics cookies to understand how visitors use our Website.
These cookies help us improve:
- website performance;
- navigation;
- product pages;
- overall customer experience.
Information collected is anonymous and aggregated wherever possible.
Functional Cookies
These cookies remember choices you make, such as your preferred language, region or other settings, providing a more personalised browsing experience.
Marketing Cookies
With your consent, we and our advertising partners may use cookies to display relevant advertising based on your browsing behaviour.
These cookies may be used to measure the effectiveness of advertising campaigns across websites and social media platforms.
THIRD-PARTY COOKIES
Our Website is hosted on Shopify and may also use trusted third-party services, including payment providers, analytics services and advertising platforms.
These providers may place cookies on your device in accordance with their own privacy policies.
Examples may include:
- Shopify
- Google Analytics
- Meta (Facebook & Instagram)
- TikTok
- Klaviyo
The services we use may change from time to time.
MANAGING COOKIES
When you first visit our Website, you will be asked whether you wish to accept non-essential cookies.
You can change or withdraw your consent at any time using our cookie settings or by adjusting your browser settings.
Most browsers also allow you to:
- block cookies;
- delete existing cookies;
- receive notifications before cookies are stored.
Please note that disabling certain cookies may affect the functionality of our Website.
CHANGES TO THIS POLICY
We may update this Cookie Policy from time to time to reflect changes in technology, legislation or our business practices.
The latest version will always be available on this page.
CONTACT
If you have any questions about this Cookie Policy or how we use cookies, please contact us: