SHIPPING
Thank you for shopping with Coldbath. We are committed to delivering your order as quickly and safely as possible.
PROCESSING TIMES
Orders are typically processed and dispatched within 5 working days of receiving payment.
Orders placed on weekends or UK public holidays will be processed on the next working day.
During new product launches, promotional periods or holidays, dispatch times may be slightly longer.
SHIPPING DESTINATIONS
We currently ship to customers within the United Kingdom and to selected international destinations.
If your country is not available at checkout, please contact us at shop@coldbath.com and we will do our best to assist.
SHIPPING COSTS
Shipping charges are calculated at checkout based on your delivery location and the shipping service selected.
Any applicable shipping costs will be clearly displayed before you complete your purchase.
DELIVERY TIMES
Estimated delivery times are provided for guidance only.
While we make every effort to ensure timely delivery, we cannot guarantee delivery dates.
Delivery times may vary depending on:
- destination country;
- customs processing;
- courier delays;
- weather conditions;
- public holidays; or
- other circumstances beyond our control.
INTERNATIONAL ORDERS
We proudly ship worldwide.
Please note that international orders may be subject to:
- import duties;
- customs charges;
- local taxes; or
- other government fees.
These charges are not included in the purchase price or shipping costs and are the sole responsibility of the customer.
If an international shipment is refused or returned due to unpaid customs duties, taxes or import fees, any refund issued will exclude the original shipping costs and any charges incurred in returning the parcel to us.
TRACKING YOUR ORDER
Where available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
DELIVERY ADDRESS
Please ensure your delivery address is complete and accurate before placing your order.
We cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery information provided by the customer.
LOST OR DELAYED PARCELS
If your parcel has not arrived within the expected delivery timeframe, please contact us at shop@coldbath.com.
We will work with the courier to investigate the shipment and keep you informed throughout the process.
RISK AND OWNERSHIP
Risk in the goods passes to you once your order has been delivered to the delivery address provided at checkout.
Ownership of the goods remains with Coldbath until full payment has been received.
RETURNS
If you wish to return your order, please refer to our Returns & Refund Policy.
To begin a return, please email shop@coldbath.com with your order number included in the subject line. We will provide instructions on how to return your item.
Please note:
- Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.
- Original shipping charges are non-refundable, unless the item received is faulty, damaged or incorrect.
CONTACT US
If you have any questions about shipping or your order, please contact us: